General information

Yes. Subscribe for our newsletter clicking this link.

One’s customer account was created, you don’t need to return to register again all the time when you want to order something. Also you can stay all day long with our latest news, promotions and sales of our brand.

If you want to log on the website and you forget your password head to the paragraph: Have you forgotten your password, tell us your email address and we’ll send you automatically a message with instruction on how to recover it.

You can buy it quietly from our web using our simple steps:

  1. Choose one product from our catalog, choose one size, model and color.
  2. Add to bag and confirm the order.
  3. Register like a user with your email address and your password.
  4. Choose the payment form and wait the confirmation of your order.
  5. Choose the way how you want to pick up your order in the store or directly at home.

You can make your order in two types. Having a Pay Pal account or pay by credit or debit cards Visa, Visa Electron, MasterCard, American Express or with E-card or gift card…

Ones placed your order, you will receive the confirmation on your email address. If you don’t receive an email you have to contact our customer serves.

Yes, but if you see any different between prices that figure in web which you see on tags from those you see in the store, the right price will always depend in what country are you buying.

If you see that one item is unavailable we’ll try to put it on as soon as possible. If there’s no stock we will remove it from the web.

Yes, in exception of those products with traditional processing witch maybe a little difference in the end.

Yes, you can see the tracking of your order in the real time. You just have to access the section recent orders and we will show you the status of your order.

Yes, from your shopping bag you can deleted any item, but just if you don’t proceed the order.

Yes. You can always cancel your order and when condition will allow you. For that access the section “recent orders” from your account. If you are not register follow the link Information of the order from confirmation email and click cancel the order. only sell the items in the perfect conditions. If you receive in big exception the damage item you always can contact our customer service.

If in same case by error you receive one item that you don’t ordered, you can contact our costumer service.

Pick up your order in the store(you have to presents the order number and the I.D of the person who makes the order ) or directly at home, or at work.

Pick up in store- for free
En nuestra tienda en Madrid de 3-5 días laborables

rom our store in Madrid within 3-5 working days

Delivery to home
Standard – 4,99 €
within 2-3 working days

Express delivery – 5,99 €
within 24 hours working days

* For Ceuta y Melilla traffic on standard shipping will be within 3-5 working days and Express within 2-4 working days.

Shipping to Europe
within 2-3 working days
France and Portugal 12,49 €
Germany, Austria, Italia, United Kingdom 15,09 €
Rest of Europe 18,49 €

If you decided to receive at home we will send you a confirmation email that your order was send(when your order will leave the store), other one with tracking number(with the web page link so you can control the courier company who ship your order) and in the end the carrier can let you know by sms or email to inform you about the delivery of your order. Dead line of your order depend from what delivery method you choose. For store delivery within 3-5 working days, for standard delivery 2-3 working days (for Ceuta and Melilla transit will be within 3-5 working days) and for express shipping within 1- 2 working days (for Ceuta and Melilla transit will be within 2-4 working days).

Alma Bloom used to use the safety service of pay as Pay Pal witch integrate normal form of security SSL. Information is confidential (number of your card, validity date) witch transmitted directly, after coding, to PayPal server and don’t circulate an our server any more. The server PayPal is connected at any back service amount in every country.

You can make your order in two forms. Having a Pay Pal account or pay by credit or debit cards Visa, Visa Electron, MasterCard, American Express or with E-card or gift card…

Verify if can accrued one of this cases: Check if you credit card is available, or if you have any limit of money, consult with your back about your money limits for make this order. Check if you fell all the fields correctly .

Yes. You just need to choose the option “company” and provide data fiscal requested.

No, this is not possible, the option of taxes free can be applied just on that products that you purchase in the store and don’t required shipping.

Yes, It’s totally safe the data is transmitted en encrypted form SSL. Payment with Visa y Master Card will be accepted just transactions CES(Safe Electronic Commercial ). After verifying that the card is attached to the ESC, the system will contact the bank that issued the buyer to authorize the purchase. When the bank confirms the authenticity.